Widerrufsrecht

RETURN & REFUND POLICY

 

Right of withdrawal

Customers in Norway and the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the order, without providing a reason.

To exercise your right of withdrawal, please contact us at contact@shopmirelle.co before the 14-day period expires. Include your order number and the item(s) you wish to return.

After notifying us, the item(s) must be returned within 14 days. We will provide you with return instructions and the correct return address by email. Please do not return your order to the sender address shown on the original parcel, and do not send any items back before receiving return instructions from us.

 

Return condition

You may inspect the item in the same way you would reasonably be able to in a physical store. You may be responsible for any reduction in value caused by handling the item beyond what is necessary to determine its nature, characteristics and fit.

Whenever possible, please return the item with its original tags and packaging to help protect it during transport.

Return shipping costs

Unless the item is defective, damaged, incorrect or otherwise agreed with us, the customer is responsible for the direct cost of returning the item. Original shipping upgrades or additional delivery services are not refundable.

Damaged, defective or incorrect items

Please inspect your order after delivery. If an item is damaged, defective or different from what you ordered, contact us at contact@shopmirelle.co as soon as possible.

Please include your order number and clear photographs showing the issue. If the claim is valid, Mirelle will provide further instructions and cover reasonable return costs where required.

 

Refunds

We will notify you after receiving and inspecting the returned item.

When the statutory right of withdrawal is used, eligible payments will be refunded to the original payment method no later than 14 days after we receive notice of your withdrawal. We may withhold the refund until we have received the returned item or you have provided documentation showing that it has been sent.

If the entire order is returned under the statutory right of withdrawal, the cost of the least expensive standard delivery option offered at checkout will also be refunded. Additional costs resulting from choosing a more expensive delivery option are not refundable.

Your bank or payment provider may require additional processing time before the refund appears in your account.

 

Exchanges

We do not currently offer direct exchanges. The quickest way to receive another size, colour or item is to return the original item and place a new order.

 

Exceptions

The right of withdrawal may not apply to:

• Custom-made or personalised products
• Sealed products that are unsuitable for return for health or hygiene reasons once the seal has been broken
• Other products exempted from withdrawal rights under applicable law

Discounted and sale items retain the same statutory withdrawal rights as full-price items. These exceptions do not limit any mandatory consumer rights.

Complaints and statutory rights

Your statutory rights concerning defective or non-conforming goods are separate from the right of withdrawal and are not limited by this policy.

 

Contact

For return, refund or complaint enquiries, contact us at:

contact@shopmirelle.co